Terms and Conditions

Terms of Service
Here at Face Hub Facial Aesthetic, we continuously strive to deliver the highest quality service that we can. The following segment provides additional information to our terms and conditions of service. If you have any enquiries regarding any our terms please call us on 01 5253700 or email us at [email protected]
We operate a payment in advance of treatment policy. Failure to pay in advance will result in the treatment not being performed and your appointment being rescheduled if appropriate.
Please be aware that any data provided through our site is provided for interest purposes only and does not constitute individual professional advice. Expert advice cannot be provided unless a patient has a clinical consultation with one of our dentists. For any professional dental guidance, we strongly recommend that you have a consultation with a dentist.
In the interests of our patients health and safety clinical advice cannot be given over the phone, email or any social media platform by a member of the Face Hub Facial Aesthetic’s team. Clinical advice can only be provided by your treating dental professional following a face-to-face clinical examination.
Treatment planning Once you have had a consultation with one of our dentists and a treatment plan has been agreed between both parties, we will provide a detailed plan which we ask that you read through thoroughly and sign that your treatment options and plan have been explained clearly to you. If your treatment plan has to be changed due to radiographic or clinical findings, we will notify you and discuss this with you. A treatment plan is valid for 30 days from the date of the consultation that the treatment was prescribed. If for any reason you have an inquiry regarding your treatment plan, we ask that you inform us before any scheduled appointment of this treatment plan. Clinical Advice
Clinical advice may only be given to patients by their treating dentist at a face to face appointment in Face Hub Facial Aesthetic.
Prescriptions may only be emailed or posted directly to the patient themselves; not directly to a patient’s pharmacist/pharmacy.
Consent Certain dental treatments need completion of a consent form which must be signed by the patient and/or legal guardian and the dentist. We work to strict procedures in order to guarantee that the patient and/or legal guardian is fully aware of the treatment, aftercare and any risk before the treatment is carried out.
Fees
Your dentist or dental professional may require pre-payment in advance of your treatment. If a patient cannot make this pre-payment they are welcome to reschedule their appointment. Your dentist or dental professional may require a deposit to secure your booking. If you cannot make this payment to secure your future booking you’re welcome to reschedule at another time when you can make the payment of this deposit.
Face Hub Facial Aesthetic has a number of financial options to suit our patients. Fees for treatment can be settled on the day on the appointment in the clinic by cash or card. Where treatment acquires a laboratory fee, the full fee for the treatment must be settled at the impression stage of the appointment. Fees for certain treatments like Dental Implants and Invisalign® can be taken on a pay as you go basis at each appointment. One of our excellent staff members will discuss and plan a schedule of payment for you.
Here at Face Hub Facial Aesthetic in Bayside Medical Centre our dentists are partners with HUMM Finance. HUMM allows you to pay for your dental treatment in monthly instalments. One of dentists will formulate a customised treatment plan to meet your clinical, personal and financial needs. An in-depth discussion of all your treatment options, the number of dental visits and the associated costs are provided for all our valued patients. A member of our dental team will help you select the HUMM plan that suits you and you can even pay the amount back early with no penalties. Patients who choose to pay with Humm will need to pay in advance of treatments.
Patients registered to us with VHI Dental Pay Provider, Laya Dental Healthcare Provider, Garda Medical or DeCare Direct, must see their terms and conditions for treatments under contract. Insurance holders must pay for their treatment at the time of the appointment, then claim for reimbursement from their insurance provider. Please contact your insurance provider for further details of dental treatment coverage. Before attending your initial dental appointment please contact your dental insurance and get your policy cover details in writing and confirmation of your approval before attending your appointment.
Face Hub Facial Aesthetic does not accept any payments by cheque.
Please contact your insurance provider for further details of dental coverage. Before attending your initial dental appointment please contact your dental insurance and get your policy cover details in writing and confirmation of your approval before attending your appointment.
Fees for treatment where intravenous sedation is involved should be settled before the appointment to avoid financial transactions and signatures while the patient is still under the influence of the sedative. Face Hub Facial Aesthetic have the right to charge time-based deposits for booking future appointments. Deposits can be used as credit towards cost of treatment. Booking deposits are refundable provided that 48 hours notice is provided to Face Hub that you need to cancel or change your appointment.
The treating Dentist may request that a patient pays in advance of treatment. If the patient cannot pay in advance of the treatment they can reschedule their appointment.
Late cancellations or failure to attend If for any reason you need to cancel an appointment that has been made with Face Hub Facial Aesthetic, we ask that you please provide us with at least 24 hours’ notice. This will allow us to offer this appointment slot to another patient who may need it. Any appointment that is cancelled 24 hours prior, will not be subject to charge.
Please be aware that a if a patient fails to provide the clinic with 24 hours of a cancellation of their appointment a 100 euro fee will be applied to their account.
This failed to attend fee must be paid in advance of booking another appointment. This payment can be made in the clinic by cash or card. Alternatively, this deposit can be paid by card over the phone. If this appointment is cancelled with more than 24 hours’ notice, this payment will be returned.
Being late for appointments Being late for appointments can sometimes be inevitable. Please contact us if you are going to be late but please also be conscious that if you are going to be more than 10 minutes late we may ask to reschedule your appointment. If you are more than 15 minutes late without informing us we may consider this as a failure of attendance, in which case you will not be entitled to a refund.
Guarantee At Face Hub Facial Aesthetic our permanent fillings, Ceramic Veneers, Ceramic crowns, Implant crowns are guaranteed for twelve months following treatment, provided that the following circumstances are met:
All fees for the treatment have been settled with the practice and there is no outstanding balance with the patient An accident, trauma or excessive grinding have not damaged the Veneers, Crowns & Implant crowns The patient has followed the post treatment steps given by our dentist for maintaining the treatment No treatment is guaranteed for more than 12 months If a certain treatment is not guaranteed for 1 year, the patient will be informed by the dentist completing this treatment
Personal Details It is vital that you give a detailed full medical history and a list of any medications that you take. We also ask that you always have the correct contact details on file. If any of these details change it is very important that you inform us. Even though we aim to update personal details on each routine visit, it is up to the patient to inform Face Hub Facial Aesthetic of changes to personal details and/or their medical history. All records are kept in agreement with strict Data Protection guidelines. All requests for your patient records must be made in writing to [email protected].
Copyright All trademarks displayed on the Site are trademerks of Face Hub. Nothing contained on the site should be construed as granting any license or right of use of any trademark displayed on the Site without the express written permission of Face Hub or third-party owner.
Data Protection Act All patient files are kept on a secure computer system in accordance with the Data Protection Act. All clinical notes, radiographs, photographs, etc. remain the property of Face Hub Facial Aesthetic. If a patient wishes to obtain a copy of notes, radiographs and photographs, a written request is required. All of our team undergo Data Protection training and understand the importance of information handling.
Use of Images and X-rays Face Hub Facial Aesthetic may use images and x-rays of your teeth only (for marketing and educational purposes) for our website, promotional and educational works. A patient’s identity will never be disclosed. We will always ask permission before to using images. If you do not want any image or radiograph used in this way, please be sure to inform us.
Contact We always try our best to use the most convenient technology to provide our patients with reminders of future appointments via email or SMS. If you would rather not be contacted for these purposes, please be sure to inform us either in clinic or you can contact us at 01 525 3700 or email [email protected]. We do not use your information for anything else and will not pass on your details to third parties.
Complaints

Here at Face Hub Clinic we take all complaints seriously and work under the strict guidelines set out according to the Care Quality Commission (CQC) to ensure clear communication on pricing, treatment planning and patient care. Our complaints procedure are in line with the codes of conduct set out by the Irish Dental Council and the recommendations made by the Irish Dental Association. A patient can make a formal complaint in writing via post to Senior Administrator at Face Hub Clinic in Bayside Medical Centre or by email to [email protected]. Complaints should be addressed for the attention of Senior Administrator if by post or email. Our team will do everything in their power to resolve the complaint in a quick and timely manner. Complaints should usually be resolved within 3 weeks. For a hard copy of our complaints procedure and policy please ask a member of our reception team. If a complaint relates to clinical care it will be referred to the treating practitioner that completed treatment. Face Hub Facial Aesthetic Clinic accepts no accountability on behalf of the treating practitioner and will act only as a liaison to facilitate communication between the patient and the treating practitioner. All complaints can be sent to Senior Administrator at [email protected].
Competitions and special offers/promotional offers/ discounts
Promotional prices available to private paying patients only and cannot be used in conjunction with the PRSI subsidy or health insurance.
Special offer/promotional pricing is non-refundable.
Competition winning Patients must be 18 years old or over.
One offer per eligible patient. Two or more offers cannot be combined.

Offers are subject to appointment availability.
No cash alternative is available for special offers or competition prizes.
Face Hub Facial Aesthetic reserves the right to amend or withdraw offers at any time.
The competition winners will be announced on social media.
The winning entries will be chosen at random.
Face Hub Facial Aesthetic’s decision on competition winners is final and no correspondence will be entered into. Entries that do not comply in full with the rules will be disqualified. If the patient is unsuitable for a prize or treatment, Face Hub Facial Aesthetic have a duty of care to refuse the treatment or advise a suitable alternative treatment.
Face Hub Facial Aesthetic reserves the right to alter, amend or end any competition without prior notice in the event that circumstances make this unavoidable. Only one entry per person will be accepted. By entering a competition, an entrant is indicating his/her agreement to be bound by Face Hub Facial Aesthetic’s terms and conditions. The competition and these terms and conditions will be governed by Irish law and any disputes will be subject to the exclusive jurisdiction of the courts of Ireland. The winners agree to the use of his/her name to be announced as a competition winner on Face Hub Facial Aesthetic’s Social Media platform pages. Any personal data relating to the winners or any other entrants will be used solely in accordance with current Irish data protection legislation. Face Hub Facial Aesthetic’s decision on the nature of the content and their inclusion is final.

Disclaimer: The information provided on this website does no, and is not intended to, constitute face to face clinical advice; instead all information, content and materials available on this site and used in public marketing/promotional material are for general informational purposes only. Information on this website may not constitute the most up-to-date clinical or other information.